Provided desktop/hardware support to clients and staff based off of helpdesk ticket requests
Enrolled and administered company phones and tablets in the Mobile Device Management System and ensured the devices remained compliant with company protocols
Confirmed and managed network stability and security through use of programs such as WSUS, Active Directory, and TrendMicro Business Security
Maintained and updated the inventory for all company equipment through use of Microsoft Office and Sharepoint
Instructed staff on new IT initiatives and applications in order to increase productivity and understanding of programs
